Refund policy

Last Updated: August 17, 2026

At Celvaraia, customer satisfaction is important to us. We aim to provide a clear and convenient return experience for every customer.
This Return & Refund Policy explains our return period, eligibility requirements, return process, refund procedures, and related information for purchases made through www.celvaraia.shop.
For additional information, please review our Shipping Policy and Payment Policy.
1. 30‑Day Return Policy
We offer a 30‑day return policy.
Customers may request a return within 30 days after delivery of their order. To comply with UK consumer legislation, your statutory 14‑day cooling‑off cancellation rights remain unaffected by this 30‑day policyShopify.
To be eligible for a return, items must be:

Unworn or unused

In the same condition as received

With original tags attached

In the original packaging when applicable

Accompanied by order information or proof of purchase
2. Non‑Returnable Items
Certain items cannot be returned. This includes final‑sale goods, personalised products, and hygiene‑related items, as clearly marked on respective product pages.
3. Return Request Process
To start a return, please contact our customer support team with your order number and details of items you wish to return.
Do not send items back without prior return authorisation. Return shipping costs are the responsibility of the customer unless the item arrived defective, damaged or incorrect.
4. Item Inspection
Once we receive your returned goods, our team will inspect the condition of items. If items do not meet return eligibility, we may decline your return request.
5. Refund Procedure
After successful inspection and approval, refunds will be issued to your original payment method. Please allow 5‑10 business days for funds to reflect on your account, depending on your payment provider.
6. Damaged or Defective Goods
If you receive damaged, defective or incorrect items, please contact us within 7 calendar days of delivery with photos of product, packaging and shipping label. We will arrange resolution such as replacement or refund.
7. Contact Information
For return‑related enquiries please contact us:
Brand Name: Celvaraia
Website: www.celvaraia.shop
Email: hello@celvaraia.shop
Phone: +44 7279 343684
Business Address:

53 The Parade, Roath, Cardiff CF24 3AB, United Kingdom
Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM GMT

Sunday: Closed
We aim to respond to customer inquiries within 24‑48 business hours.